AI Mastery Program for Customer Support Leaders

Head of Customer Success at Yapsody, Support Leader for the last 9+ years, and someone who has trained hundreds of Support Team Leaders and Support Professionals across different industries.  I’ve spent almost a decade leading Support & Success teams, building playbooks, configuring AI-driven features, improving customer experience, and directly working with product & tech teams on automation and AI projects.I also run the Support Center School, where I train support professionals globally.This course is not theoretical. It’s everything I have learned from real-world implementation, real challenges, and real transformations.  Today, customer support is entering a completely new era.AI is changing everything about how we manage tickets, how agents work, how customers get answers, and even how support teams are structured. And that’s exactly why I created this brand new program:The AI Mastery Program Customer Support Leader Course.This course is designed specially for:Customer Support Team Leaders & ManagersSupport QA ManagersAspiring Support LeadersHeads of Support / CX ProfessionalsAnyone who wants to grow into a future-ready leadership role in SupportIf you are in support today, this course is your competitive advantage for the next 5 yearsModule 1: Introduction to AI in Customer SupportYou’ll learn what AI really means in the support world, why it's important, and the exact terminologies every support leader must know from NLP to LLMs to Generative AI.This module builds your foundation.Module 2: AI Use Cases in SupportHere, you’ll explore practical examples like ticket auto-routing, chatbots, smart KB suggestions, sentiment detection, proactive triggers, and agent assist tools.Everything is shown with real support scenarios so you can visualize how