Customer Success, Powered by Generative AI

Do you really need to keep paying for more leads…
Or does your company need to deliver more value to the customers you already have?Imagine stopping all your advertising today.
Would your company keep growing, or would it stop immediately?HI, my name is Héctor Peña, and for 20 years I led teams and strategies at Heineken®, in one of the most competitive industries in the world.
Today, thanks to the trust of more than 60,000 students and the quality of my courses, I have been named an Udemy® Instructor Partner.
I have more than 30 years of experience as a professional coach, helping people like you and large companies transform their relationship with their customers.This course is my most innovative proposal: combining Generative AI with Customer Success to turn your customer experience into your most powerful competitive advantage.What you will learnMaster the most powerful AI applications for Customer Success: ChatGPT, Claude, HeyGen, DeepSeek, Perplexity, Tidio, and Zapier.Create your own Custom GPT to answer frequent questions and support your Customer Success strategy.Master CS tools: Buyer Persona, Empathy Map, Customer Journey Map, and Service Blueprint to understand what your customers think, feel, and expect.Design WOW moments and cross-selling and up-selling strategies without being invasive.Build chatbots and intelligent agents that interact and perform support tasks without coding.Implement metrics and dashboards (NPS, CSAT, Churn) to anticipate risks and measure results.Automate workflows with no-code tools to scale your operations.Design an action plan to ensure AI adoption inside your company.Course MethodologyA program of 14 practical classes divided into four sections:Foundations and creation of your Custom GPT 
Tools to understand your customer
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