Generative AI for IT Support Professionals

In this hands-on course, you’ll learn how to use AI tools like ChatGPT, Microsoft Copilot, and Azure OpenAI to troubleshoot faster, automate repetitive tasks, and deliver better customer support.This isn’t theory — it’s real-world IT support problems solved with AI. You’ll see how to analyze error logs in plain English, generate PowerShell and Bash scripts, summarize tickets, draft clear communication for end-users, and even predict when to escalate issues.By the end of this course, you’ll be equipped with AI-powered troubleshooting skills that make you stand out as the go-to problem solver in your team.What You’ll LearnThe fundamentals of Generative AI (without overwhelming technical jargon)How AI can analyze logs, errors, and vague ticketsUsing AI to create and test scripts for common IT fixesAutomating repetitive support tasks like reporting and documentationImproving communication with AI-powered emails, updates, and FAQsReal-life examples from IT helpdesks and enterprise support teamsLabs and assignments where you’ll apply AI to daily IT challengesHands-On Labs & AssignmentsThis course is built for doers, not just listeners. Each section includes labs and assignments, such as:Explaining confusing error messages in plain EnglishUsing AI to find patterns across multiple support ticketsWriting a disk space monitoring script with AI’s helpDrafting a clear user response email with AI suggestionsRole-playing real IT support scenarios with AI as your assistantWho This Course Is ForIT Support Professionals who want to work smarter, not harder