Generative AI for Operations Managers and Analysts

This course, Generative AI for Operations Managers and Analysts, is designed to equip professionals with the next-generation skills needed to optimize, automate, and transform operations management through the intelligent use of large language models (LLMs). Beginning with a deep dive into “What is Generative AI?”, learners will explore how AI systems understand operational data, parse tasks, and generate outputs across modalities including text, tables, and structured reports. The course contrasts traditional operations workflows with AI-augmented processes, providing a strong foundation in supply, demand, inventory, and scheduling principles before demonstrating how these decision points are transformed into promptable tasks.Learners will master advanced prompting techniques including zero-shot, one-shot, and few-shot prompting within the operational context, and understand when to use instructional versus analytical prompts. Prompt chaining techniques will be covered for building multi-step operational workflows, along with structured templates for generating reports, logs, and summaries. The course includes applied AI use cases such as demand forecasting, procurement planning, replenishment optimization, and S&OP through multimodal (text + table) prompts. Production scheduling, real-time rescheduling, shift planning, workforce optimization, and daily review narratives will be taught using live prompt demonstrations.Root cause analysis (RCA), 5-why generation, CAPA automation, and audit report creation will be addressed through domain-specific prompting. Procurement professionals will benefit from dedicated modules on RFQs, vendor comparisons, spend analysis, and negotiation support. Maintenance-focused modules explore predictive scheduling, fault log interpretation, and technician note generation. Finally, the course trains learners to summarize KPIs, generate operational PowerPoint decks, automate weekly/monthly narratives, and craft memos and emails for leadership—all v